Terms & Conditions
Tuition Payment & Attendance
Membership is secured by the payment of a monthly Direct Debit. We expect to receive payment from all of our students on the 1st of each month via bank transfer unless other arrangements have been agreed by both parties.
We are not a “Pay As You Go” organisation and subsequently we will expect to receive our monthly tuition fee even if you are on holiday.
There are no contracts so your membership arrangements can be amended at any time at your request by our administrator, for reasons such as programme level change, bank detail changes or date of payment changes.
Tuition Fees and Operating Hours are calculated over 48 weeks a year. We do not charge extra for five-week months as at Christmas time the club is closed for our annual holiday and two additional weeks throughout the year at the discretion of the Club’s Management.
Members may attend various timetabled sessions by booking in via the Dojo App. If at any time sessions or class types become full, we will then ask members to commit to set sessions until spaces become available. Regular attendance is necessary in order to be considered for grading selection.
We are committed to offering world class service at reasonable and competitive prices. However, should it become necessary to amend membership structures and/or tuition prices, we will inform you in writing, giving you reasonable notice.
Suspension / Cancellation of Training
Membership suspension is only permitted for up to 3 months for medical reasons and requests for membership payment suspensions must be accompanied with a medical note or other evidence.
Any members who cancel their Direct Debit without first notifying our administrator will be required to pay a £25.00 administration and re-joining fee in order to continue with their martial arts journey. By cancelling payments, members are effectively cancelling their membership.
We are a vibrant community-based organisation and places are in demand. By continuing payment throughout any short-term absences, you are securing a place. Members are more than welcome to make up any missed sessions by attending additional classes when they are available to take full advantage of their subscription.
We reserve the right to cancel memberships at any time. Members who pay but do not attend for 3 months and have not been in contact with the club will automatically have their membership suspended and payments cancelled. No refunds will be authorised as payments made have secured a place. There will be a £25 administration and re-joining fee should they wish to restart their martial arts journey here assuming there is a place available in their chosen programme.
Please note for insurance purposes we need to be fully aware of the number of students we have training, so it is very important that you advise if you decide to suspend or cancel your tuition subscription.
If a student stops attending permanently then of course we do not expect to receive payment. So, you are not tied into a contract, just a fair tuition payment plan. If you wish to cancel your subscription, you should do so in writing using the DojoExpert app, via email or via Facebook
Messenger. We request that you advise us one-month, prior to the date of cancellation. Note: that no refunds can be made for any missed classes prior to the date of cancellation.
If you have any concerns about or would like to make any amendments to a subscription, then please do speak to a member of our team before making any alterations with your own bank as this can cause issues with future payments and may result in the accidental cancellation of membership.
We hope this clarifies our tuition payment and attendance policy fully, but if you require further clarification please just let us know and we will be happy to assist.
